> For the complete documentation index, see [llms.txt](https://docs.gcbex.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gcbex.com/documentation/gcb-cryptocurrency-exchange/customer-support.md). # Customer Support ## Support At GCB Exchange, we strive to provide a smooth and intuitive user experience. However, we understand that questions or issues may arise as you navigate our platform on [gcbex.com](https://docs.gcbex.com/documentation/gcb-cryptocurrency-exchange/www.gcbex.com) or review the documentation on [docs.gcbex.com](https://docs.gcbex.com). If you encounter any difficulties, require clarification on specific sections of the documentation, or need further assistance, our support team is here to help. ### How to Get Support You can contact us at **** for assistance with the following: * **Documentation Inquiries**: If any part of our documentation is unclear, or if you need more detailed explanations. * **Technical Support**: For issues related to account setup, platform features, integrations, or functionality. * **Troubleshooting**: For problems you encounter while using our platform, such as trading errors, wallet issues, or access to services. * **General Assistance**: Any other inquiries or support you may need related to GCB Exchange. ### Response Time and Availability Our support team is available 24/7 to address your concerns. We aim to respond to all inquiries within **24 hours** on business days. For urgent issues, please indicate the nature of the problem in the subject line of your email. ### Additional Resources Before reaching out, we recommend checking our comprehensive documentation and FAQ sections, as you may find the answers you’re looking for. Our resources are continuously updated to cover new features, troubleshooting guides, and best practices. For immediate assistance**,** and we’ll ensure your query is well handled. Please clarify your issue in the subject with screenshot if available. contact us at: . --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.gcbex.com/documentation/gcb-cryptocurrency-exchange/customer-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.