Reset Password

How to Reset Your Password

If you've forgotten your password or need to reset it, follow these simple steps to regain access to your account.

Step 1: Go to the Login Page

  • Open the GCB app or head to GCB website to reset your password.

  • On the login screen, look for the option that says "Forgot Password?"

Forgot password screen

Step 2: Enter Your Email or Phone Number

  • After selecting "Forgot Password?", you will be prompted to enter your registered email address or phone number.

  • Type it in and click "Next."

Step 3: Check Your Email for a Reset Link

  • Check your email inbox (or spam/junk folder) for an email with the subject line, "Retrieve the Password".

  • Type the code sent in your e-mail into the Security Verification pop-up

Step 4: Create a New Password

  • You will be redirected where you can create a new password.

Make sure to follow these best practices when creating your new password:

Use at least 8 characters.

Include a mix of uppercase and lowercase letters, numbers, and symbols.

Avoid using easily guessed information like your name or common words.

Step 5: Save Your New Password

  • Click "Submit" to finalize your new password.

  • You should see a confirmation message that your password has been successfully updated.

Step 6: Log In with Your New Password

  • Go back to the login page and enter your email or username with your new password.

  • Click "Login" to access your account.

For more information please contact: [email protected].

PreviousBoardingNextHow To KYC

Last updated